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Connor's Online Return and Exchange Policy | Refund Policy | Connor

At Connor we pride ourselves on providing quality product to our customers. We want you to enjoy your purchases and shopping with us. If something isn’t right we’re happy to offer a refund from our Online Returns Department or you can go to one of our Connor stores to exchange or return.

PayPal Payments


Any orders made through Paypal can only be processed for a refund at the Online Returns Department.  See below for details on returning your garments.

Returns by post – refund only

It couldn't be easier to send something back. Book your return online and choose from:

ParcelPoint - our cheapest returns method at just $6.50 including parcel tracking. Select from hundreds of local stores such as pharmacies, newsagents and convenience stores - open 7 days and late for your convenience.

Post Office –
take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

Connor Australia Online Returns Address
P.O. Box 511
Alexandria
NSW 1435 

Connor NZ Online Returns Address
Connor Returns
Private Bag 94063
Manukau, Auckland 2241
New Zealand

For both return methods, simply follow the steps below

1. Go to parcelpoint.com.au/connor. Follow the online process to book your return and print a shipping label. You can choose to return your parcel at at ParcelPoint store or any post office.
2. Package your item(s) into the original parcel packaging or suitable new packaging.
3. Attach you returns label onto the parcel, ensuring any original delivery labels are covered.
4. Post your parcel back to us, by taking it to your ParcelPoint store or post office.
5. Please allow up to two weeks for your return to be processed and for your account to be credited

Please ensure to obtain proof of postage.
All ParcelPoints deliveries are tracked and include email proof of sending. If you return your item at the post office, you should use a trackable service.

For customers who are unable to return to a Connor store in Australia but who want to exchange their items, you should return the items following the process above, then order the new items you want online.

Unfortunately we cannot process returns for purchases made in our physical stores at this time. Any items bought in-store can be returned or exchanged in any our physical locations Australia & NZ wide.

Our Policy

Connor is happy to provide a full refund for all orders purchased online, exchanges and credit notes need to be processed in store provided:

- you present the tax invoice sent with your goods as proof of purchase;
-  the item has not been worn or washed;
- and the swing ticket is still attached to the garment/item.

Please note that all purchases made with card including debit card, wanting a refund can only be refunded on to the original card of purchase.

In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange or a credit note in store, provided the garments have not been worn.

Unfortunately, we cannot refund or exchange any items that have been worn or used and are without tags. All items returned must be in original condition.

For Health reasons, there are no returns or exchanges on the purchase of underwear unless exhibiting a genuine manufacturing fault.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us at connoronline@connor.com.au or +61 2 9699 0896 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.