Client

Return Policy

At Connor we pride ourselves on providing quality product to our customers. We want you to enjoy your purchases and shopping with us. If something isn’t right we’re happy to offer a refund from our Online Returns Department or you can go to one of our Connor stores to exchange or return.

Returns by post – refund only

Send the item/s you want to return along with the original invoice (make sure you fill out the returns section at the bottom of the invoice) to:

Connor Online Returns
PO Box 511
Alexandria
NSW 1435
Australia

Please allow two weeks from the day you post your return for your account to be credited. Customers will be responsible for the shipping and handling charge for returns unless of course the item was flawed or damaged, in this case call the customer service team will organise your return.

For customers who are unable to return to a Connor store in Australia but who want to exchange their items, you should return the items you have purchased to the Online Returns Department and order the new items you want online.

Returns to store – exchange or refund

Items purchased online can be returned, for exchange or refund, to any Connor store in Australia. Remember to take your invoice and the credit card used to make the original purchase with you.  Use the Store Locator to find your nearest store.  Remember that the stores cannot refund back into your Paypal account, so if you paid using Paypal, you should return to the Connor Online Returns Department. 

Our Policy

Connor is happy to provide a full refund, exchange or credit note for change of mind purchases, provided:
  • you present the tax invoice sent with your goods as proof of purchase;
  • the item has not been worn or washed; and
  • the swing ticket is still attached to the garment/item.
In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange or a credit note, provided the garments have not been worn.

Unfortunately, we cannot refund or exchange any items that have been worn or used and are without tags. All items returned must be in new, original condition.  If you send us worn garments without tags we will need to send these back to you.

For Health reasons, there are no returns of exchanges on the purchase of underwear unless exhibiting a genuine manufacturing fault.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us at connoronline@connor.com.au or +61 2 9699 0896 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.