Help & FAQ

How do I order online?

To purchase on the Connor website, just click on the item you wish to buy, select the size, colour and quantity you want and click "Add to bag". You can then go back and add additional items to your bag or click ‘View Cart & Checkout’ to complete your order. 

We suggest checking all of your address and contact details before placing you order as once placed, we are unable to update this information. 

Unfortunately, we do lack the facilities to take any orders via phone.

Why does the item in my bag now say it is unavailable?

Connor products are very popular and do sell out. Unfortunately, adding an item to cart does not reserve the item. The items will still be available for anyone to purchase until you have checked out and paid.

If you receive an error stating you cannot checkout due to an item being unavailable, you will need to remove this item from your bag so you can complete your order. 

Can I change/cancel my order?

We want to get your order out to you as soon as possible, so once you have clicked the ""Process Order"" button and your order has been confirmed it has already been sent to our warehouse to be picked and packed. It's not possible at this stage for you to change or cancel your order. Once you receive your order just follow our returns instructions in the Refund Policy section of our website if you want to return an item.

You are able to change your order while you are still browsing and shopping. You will need to go to ""My Bag"". Here you can delete a product by clicking on the ""X"" next to the ""Qty"" field, or change the quantity by clicking the ""up"" or ""down"" arrows.

Can I change/cancel my order?

We want to get your order out to you as soon as possible, so once you have clicked the ""Process Order"" button and your order has been confirmed it has already been sent to our warehouse to be picked and packed. It's not possible at this stage for you to change or cancel your order. Once you receive your order just follow our returns instructions in the Refund Policy section of our website if you want to return an item.

You are able to change your order while you are still browsing and shopping. You will need to go to ""My Bag"". Here you can delete a product by clicking on the ""X"" next to the ""Qty"" field, or change the quantity by clicking the ""up"" or ""down"" arrows.

What do I do if the item I am looking for says it has "Sold Out"?

The Connor "best sellers" and our sale items do sell out quickly. If you’ve seen something you really must have, then we suggest you order it straight away to avoid missing out.

What payment methods do you accept?

We accept payment via; VISA, MasterCard, American Express, Paypal and Afterpay both instore and via our online store.

Your card will be debited as soon as your order is processed. The transaction will appear on your statement as Connor.

Unfortunately, we don’t accept cheques or money orders.

How secure is my credit card and personal information?

Your security while shopping online with Connor is really important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.

To check that the page you are viewing is secure, look for a padlock icon at the bottom right hand corner of your screen.

Can I see my past orders?

Of course! Simply login into your online account using your email and password via the website and select the “My Account” Tab to review your previous orders.
Please note that any orders that have been checked out as a “guest” will not appear on your account. 

Currency?

For our New Zealand Customers all prices are shown and charged for in NZ$, for all other countries including Australia, prices are shown and charged for in AUS$. For international customers (excluding New Zealand) the price charged will be converted to your local currency by your credit card provider and all charges for currency conversion are to be borne by the customer

How do I let you know if my details have changed?

Just Login to the website using your email address and password and on the "My Account" page choose the "Update my details" button. Make sure you check your spelling for addresses and contact information before you save your updated details. 

How do I know what size I am?

Connor has a sizing guide on product pages or you can visit the Size Guide section of our website. Our sizes are represented in Australian sizes and in our size section we give you an indication on how to measure yourself so you can find your fit.

Should you still be unsure as to what size you would need, we suggest heading into your local store so that one of our experienced team members can get you fitted out correctly. 

What is Connor's policy on returns and exchange?

Need to return a product? Couldn't be easier! Just visit any one of our stores Australia wide for FREE in store refunds and exchanges. Connor is happy to provide a full refund for change of mind purchases, provided you have a receipt as proof of purchase, the item has not been worn or washed, and the swing ticket is still attached to the garment.

If you are unable to make it into one of ours stores and you have placed your order online, you are also able to send back your goods to be returned via our Online Returns. Unfortunately, exchanges cannot be processed through the online store at this time. If you are after a different product to the one you ordered, you will need to accept a refund and reorder if processing through our online store.

We are unable to process refunds or exchanges for items purchased in store via the online store.

In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange or a credit note, provided the garments have not been worn.

If a garment is faulty and provided you have proof of purchase, you are fully entitled to a refund. Please contact our customer service team to arrange FREE postage for returning any faulty items received via your online order. If a garment is faulty and provided you have proof of purchase, you are fully entitled to a refund.

If you need further details please view our detailed returns policy page.

How much does delivery cost?

Australian Domestic Orders:

For orders under $80:
For standard shipping, a flat rate charge of $10.00, $15 for Express Shipping and Free shipping for Click and Collect orders.

For orders over $80:
Free Standard Shipping (Must be registered and signed in with Connor), Flat rate charge of $5 for Express Shipping and Free shipping for Click and Collect orders.

New Zealand Orders:

Connor charges a flat rate of $20.00 for standard delivery on all orders under $150 to New Zealand. Orders over $150 will be delivered for FREE.

How long will it take for my order to arrive?

Please note that orders can take up to 24 hours to be processed and dispatched. During peak sale times (Click Frenzy, Flash sales, Boxing Day) we can experience delays with dispatch by up to 3 days due to the volume of orders received.

Australian Domestic Orders
Once dispatched, express orders can take 1-3 business days and standard orders can take 3-5 business days, depending on your location.

New Zealand Orders
Once dispatched, orders to NZ can take between 4-7 business days to arrive depending on your location.

Which courier company do you use?

Australian Domestic Orders

We use Australia Post or Star Track for all our deliveries.

Can I track my order?

Yes, once your order has left our warehouse you will receive an email with a tracking number and a link to the Australia Post or Star Track website. 

For further information, please refer to our deliveries page. 

If there is a problem with my order who do I contact?

If there is a problem with your order, please email us with your order number at connoronline@connor.com.au.

We are here for you Monday to Friday 9:00am - 5:00pm (AEST). Please note customer service will be closed on all public holidays. 

What is the best way to view the Connor website?

Connor Online has been developed to look best with a resolution of 1024 x768 and works on both Windows and Macintosh operating systems. We support a range of browsers including Safari, Firefox, Chrome and Microsoft Internet Explorer versions 6, 7 & 8 using Adobe flash player 9.45 and above.

Our site does not support certain Chrome Browser extensions such as UBlock. Please disable these extensions or whitelist our site if you experience issues. You may experience certain display issues if using the Opera browser.

Operating System

Internet Explorer 8, 9 & 10 & above

Firefox 25 & above

Safari 5.0 & above

Chrome 5.0 & above

Windows 2000, XP, Vista, 7

Yes

Yes

Yes

Yes

Macintosh OSX 10.2 and above

NA

Yes

Yes

Yes

If you choose to use an operating system or browser not listed you may experience difficulties.

What currencies does Borderfree support?
Currently, Borderfree supports billing in more than 60 currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
Can my order be delivered internationally?
Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 200 countries and territories, with support for many more coming soon. As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more.
What is Borderfree?
Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
How will I know how much my order will cost?
Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.
What payment options does Borderfree support?
Currently, Borderfree supports Visa, MasterCard, PayPal, and American Express, with additional payment options coming soon.
What are my international shipping options?
You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.
How much does international shipping cost?
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.
When am I billed?
Your credit card will be billed by Borderfree when your international order is shipped.
How much duty and taxes are charged on international orders?
Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.
Are there any items that cannot ship to my country because they are restricted?
Are there any items that cannot ship to my country because they are restricted?
What will my credit card statement say?
Your credit card will be billed by Borderfree and your credit card statement will read “BF*MERCHANT” where “BF” denotes the Borderfree network.
How can I track my international order?

Once your order has been dispatched from our warehouse and arrives to Borderfree to be on-forwarded, you will receive an email from Borderfree with all of your tracking information included as well as a trackable link. Once you have placed your order, please allow up to 4 business days to receive your international tracking number. 

You can also track the progress of your international package(s) here.

Who should I contact if I have questions relating to my order after I have made a purchase?
Please contact us at connoronline@connor.com.au with your order number and Connor will gladly assist you with any questions relating to your international order.
Can I purchase or redeem international gift cards?
Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for international orders.
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