Help & FAQ

How do I order online?

To purchase on the Connor website, just click on the item you wish to buy, select the size, colour and quantity you want and click "Add to bag". You can then go back and add additional items to your bag or click ‘View Cart & Checkout’ to complete your order. 

We suggest checking all of your address and contact details before placing you order as once placed, we are unable to update this information. 

Unfortunately, we do lack the facilities to take any orders via phone.

Why does the item in my bag now say it is unavailable?

Connor products are very popular and do sell out. Unfortunately, adding an item to cart does not reserve the item. The items will still be available for anyone to purchase until you have checked out and paid.

If you receive an error stating you cannot checkout due to an item being unavailable, you will need to remove this item from your bag so you can complete your order. 

Can I change/cancel my order?

We want to get your order out to you as soon as possible, so once you have clicked the ""Process Order"" button and your order has been confirmed it has already been sent to our warehouse to be picked and packed. It's not possible at this stage for you to change or cancel your order. Once you receive your order just follow our returns instructions in the Refund Policy section of our website if you want to return an item.

You are able to change your order while you are still browsing and shopping. You will need to go to ""My Bag"". Here you can delete a product by clicking on the ""X"" next to the ""Qty"" field, or change the quantity by clicking the ""up"" or ""down"" arrows.

Can I change/cancel my order?

We want to get your order out to you as soon as possible, so once you have clicked the ""Process Order"" button and your order has been confirmed it has already been sent to our warehouse to be picked and packed. It's not possible at this stage for you to change or cancel your order. Once you receive your order just follow our returns instructions in the Refund Policy section of our website if you want to return an item.

You are able to change your order while you are still browsing and shopping. You will need to go to ""My Bag"". Here you can delete a product by clicking on the ""X"" next to the ""Qty"" field, or change the quantity by clicking the ""up"" or ""down"" arrows.

What do I do if the item I am looking for says it has "Sold Out"?

The Connor "best sellers" and our sale items do sell out quickly. If you’ve seen something you really must have, then we suggest you order it straight away to avoid missing out.

What payment methods do you accept?

We accept payment via; VISA, MasterCard, American Express, Paypal and Afterpay both instore and via our online store.

Your card will be debited as soon as your order is processed. The transaction will appear on your statement as Connor.

Unfortunately, we don’t accept cheques or money orders.

Paying With Afterpay

Why Wait? You can now get what you want now and pay it off over 4 x fortnightly payments!

There is no interest & your order is shipped straight away.

Steps:

  1. Select afterpay as your payment method at checkout.
  2. Get your instant approval online .
  3. Receive your goods immediately and pay them off in 4 equal installments.

What You Need:

  1. An Australian Visa or Mastercard
  2. To be over 18 Years of age
  3. To live in Australia

The Details:

  • Afterpay payment may only be used on orders over $100 and up to the value of $1000
  • If you fail to make a payment on the due dates, you will be charged a late fee of $10 and an additional $7 fee if your payment remains overdue a week later.
  • Afterpay is a third party and by utilising this payment method, you are entering an agreement with them. Refund times and processing are managed by Afterpay and not Connor.
  • Refunds may be made by returning your item(s) to our online store or in-store at any Connor destination - you will just need to bring in your Afterpay reference number.
How secure is my credit card and personal information?

Your security while shopping online with Connor is really important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.

To check that the page you are viewing is secure, look for a padlock icon at the bottom right hand corner of your screen.

Zip pay minimum purchase threshold

Please note the minimum purchase threshold is $100

Can I see my past orders?

Of course! Simply login into your online account using your email and password via the website and select the “My Account” Tab to review your previous orders.
Please note that any orders that have been checked out as a “guest” will not appear on your account. 

Paying With Zip Pay

With Zip you can buy now and pay later on your own terms. Zip is a simple and convenient way to help you pay for things without needing the cash upfront or a credit card.

For more information visit here
Currency?

For our New Zealand Customers all prices are shown and charged for in NZ$, for all other countries including Australia, prices are shown and charged for in AUS$. For international customers (excluding New Zealand) the price charged will be converted to your local currency by your credit card provider and all charges for currency conversion are to be borne by the customer

How do I let you know if my details have changed?

Just Login to the website using your email address and password and on the "My Account" page choose the "Update my details" button. Make sure you check your spelling for addresses and contact information before you save your updated details. 

How do I know what size I am?

Connor has a sizing guide on product pages or you can visit the Size Guide section of our website. Our sizes are represented in Australian sizes and in our size section we give you an indication on how to measure yourself so you can find your fit.

Should you still be unsure as to what size you would need, we suggest heading into your local store so that one of our experienced team members can get you fitted out correctly. 

What is Connor's policy on returns and exchange?

Need to return a product? Couldn't be easier! Just visit any one of our stores Australia wide for FREE in store refunds and exchanges. Connor is happy to provide a full refund for change of mind purchases, provided you have a receipt as proof of purchase, the item has not been worn or washed, and the swing ticket is still attached to the garment.

If you are unable to make it into one of ours stores and you have placed your order online, you are also able to send back your goods to be returned via our Online Returns. Unfortunately, exchanges cannot be processed through the online store at this time. If you are after a different product to the one you ordered, you will need to accept a refund and reorder if processing through our online store.

We are unable to process refunds or exchanges for items purchased in store via the online store.

In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange or a credit note, provided the garments have not been worn.

If a garment is faulty and provided you have proof of purchase, you are fully entitled to a refund. Please contact our customer service team to arrange FREE postage for returning any faulty items received via your online order. If a garment is faulty and provided you have proof of purchase, you are fully entitled to a refund.

If you need further details please view our detailed returns policy page.

How much does delivery cost?

Australian Domestic Orders:

For orders under $80:
For standard shipping, a flat rate charge of $10.00, $15 for Express Shipping and Free shipping for Click and Collect orders.

For orders over $80:
Free Standard Shipping (Must be registered and signed in with Connor), Flat rate charge of $5 for Express Shipping and Free shipping for Click and Collect orders.

New Zealand Orders:

Connor charges a flat rate of $20.00 for standard delivery on all orders under $150 to New Zealand. Orders over $150 will be delivered for FREE.

How long will it take for my order to arrive?

Please note that orders can take up to 24 hours to be processed and dispatched. During peak sale times (Click Frenzy, Flash sales, Boxing Day) we can experience delays with dispatch by up to 3 days due to the volume of orders received.

Australian Domestic Orders
Once dispatched, express orders can take 1-3 business days and standard orders can take 3-5 business days, depending on your location.

New Zealand Orders
Once dispatched, orders to NZ can take between 4-7 business days to arrive depending on your location.

Which courier company do you use?

Australian Domestic Orders

We use Australia Post or Star Track for all our deliveries.

Can I track my order?

Yes, once your order has left our warehouse you will receive an email with a tracking number and a link to the Australia Post or Star Track website. 

For further information, please refer to our deliveries page. 

If there is a problem with my order who do I contact?

If there is a problem with your order, please email us with your order number at connoronline@connor.com.au.

We are here for you Monday to Friday 9:00am - 5:00pm (AEST). Please note customer service will be closed on all public holidays. 

What is the best way to view the Connor website?

Connor Online has been developed to look best with a resolution of 1024 x768 and works on both Windows and Macintosh operating systems. We support a range of browsers including Safari, Firefox, Chrome and Microsoft Internet Explorer versions 6, 7 & 8 using Adobe flash player 9.45 and above.

Our site does not support certain Chrome Browser extensions such as UBlock. Please disable these extensions or whitelist our site if you experience issues. You may experience certain display issues if using the Opera browser.

Operating System

Internet Explorer 8, 9 & 10 & above

Firefox 25 & above

Safari 5.0 & above

Chrome 5.0 & above

Windows 2000, XP, Vista, 7

Yes

Yes

Yes

Yes

Macintosh OSX 10.2 and above

NA

Yes

Yes

Yes

If you choose to use an operating system or browser not listed you may experience difficulties.

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